FAQ

Frequently Asked Questions (FAQ)

1. What makes NX.co products different?

At NX.co, we believe in creating products that combine style, functionality, and durability. Our backpacks, attachments, and accessories are designed with versatility in mind, so they can adapt to your busy lifestyle—whether you're heading to the gym, office, or weekend adventure. With premium materials and thoughtful design, NX.co products are built to last and look great doing it.

2. Are the bags water-resistant?

Yes, all of our backpacks and attachments are crafted from water-resistant materials to ensure your belongings stay dry in light rain or during your daily activities.

3. Can I use the attachments on their own?

Absolutely! Each of our attachments, including the lunchbox, water bottle pouch, and hard shell case, can be used independently with the provided straps. They’re perfect for when you only need to carry a few essentials.

4. How do I clean my NX.co products?

Our bags and attachments can be cleaned with a damp cloth and mild detergent. We recommend air drying them to maintain the quality of the materials. For the glass containers, they’re dishwasher-safe, or you can hand wash them if you prefer.

5. Are the glass containers microwave and oven safe?

Yes, our NX.co glass containers are microwave and oven safe, making them perfect for heating up meals. They’re also freezer and fridge-safe, providing a versatile solution for meal prep and storage.

6. Can I return my purchase if I’m not satisfied?

Of course! We offer a 30-day satisfaction guarantee on all our backpacks and attachments. If you're not happy with your purchase, you can return it within 30 days. Please note, the purchaser is responsible for return postage, but there are no additional restocking fees.

7. What is the warranty on NX.co products?

All NX.co products come with a 12-month warranty that covers manufacturing defects. If you experience any issues within that time, please contact our customer support, and we’ll be happy to assist you.

8. Are the bags suitable for both men and women?

Yes! Our designs are gender-neutral, versatile, and available in a range of colors, making them suitable for all ages and styles.

9. Can I add or remove attachments to customize my backpack?

Yes, the beauty of NX.co products is their flexibility. You can easily attach or detach accessories like the water bottle pouch, lunchbox, and hard shell case to suit your needs. Our backpacks are designed to adapt to your daily life, whether you need them for the gym, work, or weekend trips.